At Software UK Development Service, we strive to provide high-quality software development services tailored to your business needs. This Return and Refund Policy outlines the terms under which we offer refunds for our services.
By using our website https://softwareukdevelopmentservice.co.uk (the “Website”) and engaging our services, you agree to the terms stated below.
1. Services Covered Under This Policy
Since our services involve software development, consulting, and digital solutions, refunds are generally limited. However, we will consider refund requests under the following conditions:
- Custom Software Development Services: Once development work has started, refunds may not be available unless the project cannot be completed due to reasons attributable to us.
- Prepaid Consulting or Support Services: Refunds for unused prepaid consulting services may be requested within 14 days of purchase.
- Digital Products (If Applicable): If a digital product (e.g., software license) is faulty or not as described, you may be eligible for a refund or replacement.
2. Eligibility for Refunds
You may be eligible for a refund under the following circumstances:
- The service provided does not match the agreed-upon scope of work.
- A technical issue on our end prevents the completion of the service.
- There was a billing error or duplicate payment.
Non-Refundable Cases:
- Services that have been fully delivered and approved by the client.
- Change of mind after work has commenced.
- Failure to provide necessary input or feedback, resulting to project delays.
3. Requesting a Refund
To request a refund, please contact us at info@softwareukdevelopmentservice.co.uk with the following details:
- Your full name
- Order or invoice number
- Reason for the refund request
- Any supporting evidence (if applicable)
Refund requests will be reviewed within 5-10 business days, and we will notify you of the approval or rejection of your request.